Myblinds.ie Terms and Conditions (where customer measures & fits):
Changes to Orders & Cancellation
Please note that production of your blinds/ shutters etc. may often begin on the day of receipt of your order, therefore cancellation of your order or changes to your specifications will not be possible (except where agreed in writing or by email with Myblinds.ie), following receipt of your order by Myblinds.ie.
Receipt of Order/ Order Acknowledgement
While our Myblinds online ordering system is designed to automatically generate an email order confirmation for each order received, please note that Myblinds.ie cannot guarantee that such order confirmation will be received in your email account. Upon placing an online order for blinds and in the event that an order confirmation has not been received by the customer, please note that it is for the customer to email Myblinds.ie at: [email protected], in order to obtain verification of receipt of your order by Myblinds.ie. In the event of disagreement or dispute regarding sizes or specifications of blinds received by a customer, Myblinds.ie will require that the order confirmation is e-mailed by the customer to Myblinds.ie, in order to help resolve such disagreement or dispute.
Please note that none of our blinds (including blackout blinds), provide total blackout, as there will always be ingress of light into the room around the sides, top and bottom of the blinds. Blackout Blinds including skylight blackout blinds, will block out most of the light and will also provide great privacy, but will not provide total darkness in your bedrooms. While they don’t block all the light, Blackout Roller Blinds, Blackout Roman Blinds and Blackout Skylight Blinds will help the kids (and yourself) to sleep later, on bright summer mornings! We usually manufacture our fabric Blackout Roller Blinds with the fabric side facing into the room and the blackout lining facing out. Our PVC Blackout Roller Blinds have two PVC layers, one faces into the room and the other faces out. Blackout roller blinds with a drop greater than 1600mm may have a horizontal seam (fabric-join), with subsequent ingress of light through the sewing holes in the blackout fabric at the fabric-join, across the complete width of your blackout blind. There may also be sewing holes across the hem, at the bottom of your blackout blind.
Please note that light will pass through most blinds and curtain fabrics and also through standard curtain and roman blinds linings and this is normal and in the nature of translucent blinds and curtain fabrics and linings generally.
Window Blinds Samples
Please note that your blinds may or may not be manufactured with the fabric design running in the same direction as that shown on the individual product pages for your chosen fabric. At Myblinds.ie, we always do our best to ensure that the colours and the direction of the fabric design of our window blinds are a close match to the samples which we send you. Because the colours and the direction of the design of fabrics and materials are subject to variations at source, we endeavour but cannot guarantee an exact match from sample to order or from one order to the next. This policy applies to roman blinds, venetian blinds, roller blinds, pleated blinds, perfect-fit blinds and vertical blinds and also applies to wooden venetian blinds which can also vary in colour, slat to slat, within each blind. This is because each wood slat is natural and unique. Because each computer monitor shows colours differently and because different fabric batches may be woven with the design running in different directions, we would strongly advise our customers to avail of our free sample service, in advance of purchasing their blinds in order to determine the colour and the direction of the fabric design of their chosen fabrics. As each blind is specially made to order, please note that where a free sample is not obtained beforehand and where there is subsequent dissatisfaction with the colour or the direction of the design in the blind received, then Myblinds will not be in a position to offer a refund or a replacement blind.
We at Myblinds.ie will always do our best to ensure that all blinds in the same order are a close match. As each blinds is made from an individually different piece of material or fabric, each blind in manufactured as a unique piece. Myblinds.ie cannot guarantee an exact match for multiple blinds being fitted close to or next to each other. If you intend fitting two or more blinds very close to or next to each other and if you require exact matching, please e-mail us on [email protected] AND call us on 1890 200 800 immediately following placing your order, to advise us of same.
Returns, Replacements and Refunds
It is the sole responsibility of the customer to ensure that the measurements supplied are accurate and that all choices made are correct. Each blind is custom-made to the exact specifications of each customer therefore incorrectly specified blinds cannot be accepted as returns for exchange or refund. At Myblinds.ie, we cut all our fabrics in our Cutting Department and we cut our poles and hardware in our Hardware Department. When the fabric for each blind is later 'married' to the hardware for that blind in our Finishing Department, then any error in size will be found immediately, as the fabric and the hardware will not 'marry' successfully for that blind. As a double precaution, we check each blind again for size in our Quality Control Department after assembly, to double-check that each blind is made to the correct size. Please note that a manufacturing tolerance of + or - 5mm in both width and drop is deemed acceptable by our Quality Control Department for every blind type, as this is the industry standard.
We use DPD Couriers who are a large and reputable international courier company, who continuously strive to deliver our blinds quickly and in perfect condition, but mishaps can occur. When you receive your blind, please check that it has not been damaged in transit. If damage has occurred in transit, please do not accept the package. If very slight damage has occurred to the packaging, please add after your signature: “some damage noted”. Blinds signed for as being in good condition by the customer cannot later be accepted back by Myblinds as returns due to damage. Please note that Myblinds.ie cannot accept any responsibility for claims for damage, loss or shortage, except when notified to us by e-mail within 5 days of receipt of blinds.
Please do not dispose of the packaging until after your blinds are fitted and you are happy with them.
If there is a problem with your blind, please contact us immediately on LoCall 1890 200 800. We will work with you to resolve the problem. If your blind needs to be returned to Myblinds.ie for examination, repair or replacement, please note that Myblinds.ie cannot accept courier charges for returns, except as explained below. When you contact us on LoCall 1890 200 800, we will give you the relevant returns address for your particular product. Responsibility for proper and secure re-packaging of returned blinds is the sole responsibility of the customer. Courier charges (usually €8 approx) for returns, to be borne by the customer. Poorly packaged blinds being returned to Myblinds will not be accepted from the courier company. Returns will be carefully examined by our customer care team. If a fault is verified and lies with Myblinds.ie, then the blind will be repaired or replaced at the sole discretion of Myblinds.ie. If the fault lies with Myblinds.ie, then the courier costs associated with the return to Myblinds.ie, will be reimbursed to the customer up to a maximum value of €10. If no fault is found with the blind by Myblinds.ie, then all courier costs associated with the return will be borne by the customer before the blind will be re-dispatched by Myblinds to the customer.
In the event that a blind is made and supplied incorrectly to the incorrect size or specification etc. by Myblinds, or is flawed in any way, it will be the sole decision of Myblinds.ie whether to repair or replace the blind, or to refund the customer.
Every blind is custom-made to order. At Myblinds.ie we will do our very best to ensure that your blinds are made and dispatched to you within 15 - 20 working days of receipt of your order, but delays can sometimes occur due to unforseen circumstances.
Please note that production of your blinds/ shutters etc. may often begin on the day of receipt of your order, therefore cancellation of your order or changes to your specifications will not be possible (except where agreed in writing or email with Myblinds.ie), following receipt of your order by Myblinds.ie.
At Myblinds.ie we use only high quality components and fabrics to ensure years of trouble free operation from your blinds. Each and every blind is quality checked before leaving our factory. Sometimes however, things can go wrong. At Myblinds.ie we guarantee all our blinds for a period of one year against defects and faulty workmanship. If your blind arrives to you flawed or if a fault occurs within this guarantee period, it will be our sole decision whether to repair or replace the blind, or to refund the customer. This guarantee does not cover faults arising from incorrect fitting by the customer or from problems arising from abuse or damage caused to the blind. If a problem arises outside the guarantee period, please call us on LoCall 1890 200 800. We are here to help and advise.
IMPORTANT! The slats in Wooden Venetian Blinds are sometimes prone to some warping. This is a natural feature of wood blinds and is not considered a fault and so is not covered by guarantee. Please note also that we cannot guarantee Wooden Venetian Blinds when fitted in sunrooms or conservatories, where sustained high temperatures can lead to slats warping. We would instead advise using 'wood effect' Aluminium Venetian Blinds for very high temperature situations.